FAQ
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Why does THESCARLETROOM needs my receipt for verification purposes?
ATM transfer are noted as ATR on ibanking. If there’s multiple transaction with the same amount on the date itself, it is totally not possible to tell them apart. Clear pictures of receipts are needed as we to minimise frauds. Below shows the information that appears on the ibanking website. Should you unable to take a picture of your receipt, do inform us beforehand. We will likely request you to make a unique amount to transfer such as $58.51 so it definitely stands out from the rest and we will know who the transfer belongs to. Likewise, you can actually provide the details of the transfer - type out, and see if the situation can be resolved. This method is however not guaranteed as if there’s multiple transfer that day it’s not possible for us to verified. The last solution is to get the bank to do a conference call regarding the issue.
DBS hotline -1800 111 1111
UOB hotline- 1800 222 2121
Do you have a physical store?
Selected products are stock at FIRST DAY ( 14 SCOTTS ROAD, FAR EAST PLAZA, #03-91 ) and KISS JANE ( Bugis Junction #03-13A ).
Do you allow self collection?
Self collection is possible only for Singapore customers. It is held weekly on a Monday 2-8pm unless not including Public Holiday or mention so. All self collection parcels are to be picked up at BLK 1014, GEYLANG EAST AVE 3 #04-228 SINGAPORE 389729, click here for map.
Do you allow exchanges?
No, all sales on site as final. Exchanges will be tend to in situations of defects or mailing of wrong product(s).
What are your postage rate?
For details of postage charges, please refer here.
If my orders consist of instock as well as backorder products will the instock be mailed out first?
We only mail parcel as a whole when backorder arrives. Should you prefer to have the instock mailed out prior to the arrival of the backorder , additional charges might inccur. You can check the value of the total when a selection if ready instock and backorder item are added to the shopping cart.
Why is the color of my apparel different in terms of color tone on site?
Colors might differ slightly due to studio lightings as well as settings of monitor. You might wish to refer to close up picture for the closest shade.
Please note that we are not affiliated to any brand or names unless stated on http://thescarletroom.com. We will neither be liable through third party selling nor have any links to other sites unless stated.
For further enquiries, please email to info@thescarletroom.com
